Frequently Asked About Your Rights and Our Policies
You can close your account through your dashboard under Account Settings. Any remaining balance will be withdrawn to your linked payment method. Once closed, your account cannot be reopened; you'll need to create a new one if you want to return.
We retain account records — deposits, withdrawals and verification details — for compliance with local financial law, typically between two and seven years depending on jurisdiction. After that period, your data is deleted or made anonymous. You can request early deletion in writing.
Yes. Contact our support team by email or live chat and request a data export. We'll compile your complete account history — all deposits, withdrawals, game sessions and bets — and provide it within seven business days in a portable format.
If you dispute a deposit or withdrawal, contact us immediately with your transaction ID. We investigate within five business days. Chargebacks filed directly with your bank may result in account suspension while we verify. Resolution depends on your payment provider's findings.
We do not sell your personal data. We share information only with payment processors, banks and law enforcement where required by local law. Your data remains with berlian4d and our trusted payment partners. Details are in our full privacy policy.
Your password is encrypted and never visible to our support team. Change it anytime in Account Settings under Security. We recommend a unique password with letters, numbers and symbols. If you lose access, use the password reset link on the login page.
Access to berlian4d depends on local law in your region. Your account and any disputes are governed by the laws where you created your account. If you have concerns, contact our legal team. We comply with applicable regulations in regions where we operate.
