Reference

Privacy Policy – What We Collect and Why

When you open an account with berlian4d, we collect only the information we need to verify your identity, process your deposits through DANA, OVO, GoPay and QRIS, and…

Account verification & identity checksPayment method storage & transaction logsDevice & login activity tracking
berlian4d Privacy Policy – What We Collect and Why
REACH OUR TEAM

Contact Us About Your Privacy

If you need to check what data we hold, request a copy of your information or ask for corrections to your account details, our support team handles these requests during business hours. You can reach us through live chat, email or phone — choose the channel that works best for you, and we'll respond within one working day with the information you need.

Team online

Live Chat Support

Available 24/7 in the account menu. Ask about your stored data, request account corrections or report privacy concerns. Response time typically under 2 minutes.

Email Privacy Requests

Send formal data access requests to our privacy team. Include your account email and the specific data you want to review. We reply within 24 hours on business days.

Phone Verification Calls

Call our support line for sensitive account changes — password resets, linked payment method updates, or identity re-verification. Available Monday–Friday, 08:00–18:00 Jakarta time.

HOW WE SAFEGUARD

Data Security, Cookies and Account Access

Your account password is encrypted before it reaches our servers, and all payment transactions use industry-standard SSL protection when you deposit via DANA, OVO, GoPay or QRIS.

Encryption & SSL Protection

All login credentials and payment details are encrypted using 256-bit SSL.

No Third-Party Data Sales

We never sell, lease or share your personal information with advertisers or data brokers.

Cookie Management

Cookies store your session ID, game history and language preference.

Data Retention Schedule

Active account data is kept for the duration of your membership.

Account Deletion Request

Request permanent account deletion via live chat or email. We remove all personal data within 30 days, though transaction records…

Withdrawal Verification Process

Before we send funds back to your DANA, OVO, GoPay or QRIS account, we re-verify your identity and match withdrawal…

Frequently Asked Questions About Your Data

Yes. Open a live chat or email our support team with your account email, and ask for a data access report. We'll send you a complete list of information we hold — registration details, payment history, login records and account activity. Response typically comes within 24 hours on business days.

Payment records from your DANA, OVO, GoPay and QRIS transactions are retained for your account lifetime plus three years after closure, as required by local financial regulations. You can request earlier deletion by contacting support, but some records may need to stay for compliance.

Upon account closure, your active data is moved to archive and retained for three years per regulatory requirements. After that period, we delete your personal information unless local law mandates longer retention. You can request immediate deletion via support, subject to regulatory constraints.

Yes, we use cookies to store your session, remember your preferences and track login activity. You can disable cookies in your browser settings or contact support for help. Note that some lobby features and payment functions may not work smoothly without them.

Your password is encrypted with 256-bit SSL before reaching our servers. Only you should know it — never share it via email or with support staff. If you forget your password, use the account recovery option or request a reset through live chat within Surabaya and other regions where our service runs.

Most account details — email, phone number, address — can be updated in your account settings. For legal name or date of birth changes, contact our support team with documentation. Withdrawal account details linked to DANA, OVO, GoPay or QRIS can be modified through the wallet section anytime.

Yes, limited data is shared with DANA, OVO, GoPay and QRIS to process your deposits and withdrawals — account number, transaction amount and verification tokens. This data is encrypted and complies with local law. We do not share account activity, game history or other personal details with payment providers.