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Our Terms Shape How You Play

When you open an account with berlian4d, you agree to terms that protect both you and the platform.

Deposits via DANA, OVO, GoPay, QRISWithdrawal verification processAccount access and inactivity
berlian4d Our Terms Shape How You Play
HELP CHANNELS

How to Reach Us About Terms Questions

If you have questions about these terms, need clarification on your rights, or want to dispute a charge or withdrawal, our support team is here. We staff live chat during peak hours, email support runs around the clock, and you can also submit account requests through your berlian4d dashboard. Each channel can walk you through the policy, help resolve disputes and process requests to change or delete your data.

Team online

Live Chat

Reach support during business hours for immediate answers about account terms, deposit holds, withdrawal rules and any policy questions affecting your play.

Email Support

Send formal requests — data access, deletion, or dispute escalation — to our support email. We respond within 48 hours and keep a full record of your case.

Account Dashboard

View your full terms agreement, download copies, and submit support tickets directly from your account settings for faster resolution.

YOUR DATA & SECURITY

How We Protect Your Account and Privacy

Your account security and data privacy are central to these terms. We use encryption on all deposits and withdrawals; DANA, OVO, GoPay and QRIS transfers are verified before…

Encryption & Deposits

All DANA, OVO, GoPay and QRIS payments are encrypted end-to-end.

Data Retention

We store your account history for seven years to meet legal and fraud-prevention requirements.

Password & Access

Your login credentials are yours to protect. Enable two-factor authentication in your settings.

Data Requests

You can request access to all your personal data, corrections, or deletion through your account or by contacting support.

Account Closure

Close your account anytime. Any balance is returned to your registered payment method within five business days at no charge.

Dispute Resolution

If you dispute a charge, withdrawal or term, contact support with details. We investigate and respond within seven business days.

Terms & Conditions Explained

Below are answers to the questions we hear most from players about our terms, your rights and how our policies work in practice.

Accounts are considered inactive after 12 months with no login or balance activity. Inactive accounts remain open but may be suspended temporarily. Your balance is not lost. Contact support to reactivate if needed. Dormant account fees, if any, are notified in advance.

Yes. Go to your account settings and update your linked DANA, OVO, GoPay or QRIS account. Withdrawals will be sent to your current registered method. We verify the new method before the first withdrawal to prevent fraud.

After you request a withdrawal, we verify your identity and account balance. Most DANA, OVO, GoPay and QRIS withdrawals settle within two to four hours. Bank transfers may take one business day depending on your bank's processing speed.

Yes. Verification confirms your identity and eligibility to play. You'll provide a valid ID, proof of address and phone number. This is a legal requirement and takes 5–15 minutes. Unverified accounts cannot withdraw funds.

No. Your account is for your use only. You're responsible for all activity under your credentials. If you suspect unauthorised access, change your password immediately and contact support. We investigate suspicious activity on request.

Contact support with your transaction ID and a description of the error. We review the transaction history and your payment method records. If we confirm a mistake, we refund the difference within seven business days.

Your account is one account across all devices — phone, tablet, desktop. One set of terms applies everywhere. If you play from different regions, access depends on local law. Your balance and history sync instantly across devices.